Shipping Policy

At Semiconmart.com, we are committed to ensuring a seamless and efficient shipping process for both our suppliers and customers. This policy outlines the roles, responsibilities, and expectations for suppliers listing products on the platform, as well as the comprehensive shipping and delivery services powered by Semiconmart.com.

  • General Overview
    Semiconmart.com manages the shipping and delivery process within 5~7 working days from the date of Order is booked to guarantee reliable service for customers and to maintain trust in our marketplace. Suppliers listing products on the platform must adhere to the shipping guidelines outlined in this policy. Any deviation may result in penalties or restrictions on further order collection.
  • Seller Responsibilities

     

    2.1 Order Confirmation
    1. Suppliers are required to promptly confirm orders received through Semiconmart.com.
    2. Confirmation involves verifying the availability of the product, ensuring accurate inventory levels, and preparing the product for shipment.

     

  • 2.2 Product Packaging
  • Suppliers must package products using standard packaging materials to ensure the safety and integrity of the items during transit.
  • Packaging must include protection against damage, moisture, and other environmental factors that could affect product quality.

     

  • 2.3 Shipping Label Application
  • Upon order confirmation, suppliers must generate and print a shipping label via the third-party portal provided by Semiconmart.com.
  • The shipping label must be affixed securely to the package to enable smooth logistics.

     

  • 2.4 Shipment Confirmation
  • Suppliers must confirm the shipment via the third-party portal after completing the packaging and labeling process.
  • Under no circumstances are suppliers allowed to ship orders directly to customers.
  • If suppliers bypass Semiconmart.com’s logistics process or fail to inform the platform in writing about such actions, they will face penalties, including restrictions on future order collections.
  1. Shipping Process

      3.1 Pick-Up and Delivery

  • Pick-Up Service: Semiconmart.com arranges for a pick-up agent to collect the packaged product directly from the supplier's address.
  • Delivery Service: Semiconmart.com ensures the delivery of products to the customer, covering 99.9% of India's pin codes.

      3.2 Features of Semiconmart.com-Powered Delivery

  • Pay-on-Delivery Option: Customers can opt for payment on delivery through cash or UPI.
  • Order Tracking: Customers have access to real-time order tracking and an assured delivery date for transparency and reliability.
  • Returns Management: If a customer initiates a return, Semiconmart.com handles the return process, including logistics and communication.

     3.3 Returns and Payment Hold

  • In cases of customer returns, the payment to the supplier for the specific order will be blocked until the return process is completed and verified.
  • Suppliers must cooperate during the return process and comply with any additional requirements from Semiconmart.com.
  1. Supplier Obligations

      4.1 Inventory Management

  • Suppliers are responsible for maintaining up-to-date inventory records through their Seller/Vendor panel.
  • Suppliers must update stock availability, pricing, and product details regularly to avoid discrepancies.
  • Failure to update inventory may result in unfulfilled orders, for which suppliers will face penalties.

      4.2 Penalties for Non-Compliance

  • If an order cannot be fulfilled due to supplier negligence or inventory mismanagement, the amount paid by the buyer will be blocked.
  • Additionally, a 3.5% penalty on the order value will be levied against the supplier for such discrepancies.
  1. Product Storage and Handling

    5.1 Storage

  • Suppliers are responsible for securely storing their products until they are dispatched for delivery.
  • Storage conditions must align with the product’s requirements to ensure quality and safety.

    5.2 Packaging Standards

  • Suppliers must use packaging materials that meet industry standards to prevent damage during transit.
  • Improperly packaged products leading to damages or customer dissatisfaction may result in penalties or returns at the supplier’s expense.
  1. Semiconmart’s Rights and Responsibilities

    6.1 Shipping Management

  • Semiconmart.com takes full responsibility for managing the shipping process, from pick-up to final delivery.
  • The platform leverages reliable logistics partners to ensure efficient delivery to customers across India.

    6.2 Right to Modify Policies

  • Semiconmart.com reserves the right to update or modify the shipping charges, processes, or associated policies as necessary.
  • Changes will be communicated to suppliers via official channels but may take immediate effect in certain circumstances.
  1. Customer Benefits

    7.1 Extensive Delivery Coverage

  • Semiconmart.com delivers to 99.9% of pin codes across India, ensuring accessibility and convenience.

    7.2 Flexible Payment Options

  • Customers can choose from multiple payment options, including Pay on Delivery using cash or UPI.

    7.3 Assured Delivery and Tracking

  • Customers receive an assured delivery date and can track their orders in real-time.

   7.4 Returns Handling

  • Semiconmart.com provides a hassle-free return process, prioritizing customer satisfaction.
  1. Dispute Resolution and Communication
  • For any disputes or queries related to shipping, suppliers and customers can contact Semiconmart.com’s support team.
  • Communication channels include email, the Seller/Vendor portal, and a dedicated helpline.
  1. Conclusion

Semiconmart.com’s Shipping Policy is designed to streamline the delivery process, enhance customer experience, and maintain accountability among suppliers. By adhering to this policy, all stakeholders contribute to a trusted and efficient marketplace ecosystem.

For additional questions or support, please reach out to info@semiconmart.com.