Cancellation Refund Policy

Cancellation and Refund Policy

At Semiconmart.com, we value our customers and aim to provide exceptional service. To maintain transparency and uphold quality standards, this Cancellation and Refund Policy outlines the processes for order cancellations, refunds, returns, and replacements.

  1. Refund and Replacement Policy

1.1 100% Refund/Replacement Guarantee

We guarantee accurate descriptions and high-quality products as listed on our website. To protect customers from issues such as shipping damage, item mismatches, or missing parts, the following guidelines apply:

  • Reporting Complaints:
    Customers must report complaints within 2 days of order delivery by raising a ticket through the Support page on the website.
  • Verification Process:
    • Our technical team will visually verify the submitted details.
    • Upon validation, an RMA (Return Merchandise Authorization) number will be issued for the return of the item.
  • Return and Replacement:
    • Once the product is received and verified by our experts, replacement items will be sent to the customer. Shipping costs will be prepaid by Semiconmart.com.
    • If a replacement product is not in stock, a 100% refund will be issued.

1.2 Conditions for Replacement and Refund

  • Products must be returned in their original condition without any modifications, soldering, or signs of misuse, neglect, or accidents.
  • No Warranty applies if the product is damaged due to misuse, static discharge, neglect, accidents, or unauthorized modifications.
  • Semiconmart.com reserves the right to make the final decision on all refund requests.
  1. Order Cancellation Policy

2.1 Cancellation Requests

  • Customers can request order cancellations by email only.
  • Our Customer Service team will respond within two business day regarding the request.

2.2 Eligibility for Cancellation

  • Orders in the "Pending" or "Payment Verification" status are eligible for alteration or cancellation.
  • Orders that have progressed beyond these statuses cannot be canceled or altered.

2.3 Cancellation Charges

  • A 5% bank charge may apply for cancellations depending on the payment method used. This is due to non-refundable commission fees charged by payment gateway providers.

2.4 Valid Reasons for Cancellation

  • Due to the nature of our products and our strict quality policy, order cancellations are only accepted with valid reasons.
  1. Return Guidelines

3.1 Initiating a Return

  • Customers must report faulty items that cannot be repaired remotely (e.g., through TeamViewer or other support tools).
  • Upon confirmation, Semiconmart.com will issue an RMA number to the customer.

3.2 Packaging for Returns

  • The RMA number must be clearly mentioned on the shipping box.
  • Do not write on the merchandise packaging itself.

3.3 Documentation

  • All returns must include a copy of the original packing list provided with the shipment.

3.4 Replacement Timeline

  • Defective, unused merchandise will be replaced within 2 days of receipt and verification.
  1. Limits of Responsibility
  • Semiconmart.com accepts no responsibility for improper installation or handling of products by the customer.
  • Customers must observe proper electrical polarity and follow product instructions to avoid damage.
  • Semiconmart.com is not liable for issues arising from improper use, installation errors, or negligence.
  1. Return, Replacement, and Refund Process

5.1 Reporting the Issue

  • Complaints must be submitted via the Support page on our website within 2 days of delivery.

5.2 Verification

  • Our team will evaluate the complaint and verify the issue.
  • If valid, the customer will receive an RMA number for the return process.

5.3 Replacement or Refund Execution

  • After receiving the returned product, our team will conduct a thorough inspection:
    • If the reported issue is confirmed, a replacement will be shipped.
    • If a replacement is unavailable, a full refund will be issued.

5.4 Payment Block in Case of Returns

  • For items in the return process, payments to the supplier will be blocked until the return is resolved and payment deferred.
  1. Inventory and Supplier Responsibilities

6.1 Inventory Updates

  • Suppliers must update their inventory regularly through the Seller/Vendor panel to ensure accuracy.
  • Failure to do so may result in unfulfilled orders.

6.2 Penalty for Discrepancies

  • For orders that cannot be fulfilled due to inventory discrepancies, the supplier will be penalized 3.5% of the order value and the amount paid by the buyer will be blocked.
  1. Customer Benefits
  • Order Tracking: Customers can track their orders in real time and receive an assured delivery date.
  • Pay on Delivery: Customers have the flexibility to pay upon delivery via cash or UPI.
  • Reliable Returns: Customers benefit from a streamlined and hassle-free return process.
  1. Final Decision

Semiconmart.com reserves the right to take the final decision on all refund, replacement, and cancellation requests. Decisions are made based on the facts presented and the guidelines outlined in this policy.

For further assistance or to initiate a request, please contact our support team at info@semiconmart.com or send mail Ayutek Power Solution: Unit No-1, First Floor, Plot No-18, Gangapuram, Hapur Road, Ghaziabad, Uttar Pradesh- 201013, India.